The Severn Weigh : Privacy Policy                        


This privacy policy concerns our ecommerce website www.severnweigh.co.uk, served by SiteGround Hosting Ltd, and governs the privacy of our visitors.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of visitors, the website and website owners. Furthermore, the way this website processes, stores and protects user data will also be detailed.

The Website

The Severn Weigh take a proactive approach to user privacy; we ensure that measures are taken to protect the privacy of our users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

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Use of Cookies

Our ecommerce software utilizes cookies to improve a visitor's experience whilst using our website. 

Cookies are small files, saved to the user's computer on its hard drive. They are used to track, save and store information about the visitor's interactions and usage of the website. This allows the website, through its server, to provide users with a tailored experience based on preferences. Cookies will therefore enhance a visitor’s experience of using our website; also saving time, excluding the need to provide personal information for every visit / purchase. 

However, we do use a cookie control system which enables our users to choose whether to permit the use of cookies on their computer / device. 

Visitors preferring to opt out of cookies should take the necessary steps, within their web browser's security settings, to block all cookies from this website and its external serving vendors.

This website also uses tracking software, provided by Google Analytics, which uses cookies to track visitor usage of the website, but will not store, save or collect personal information.

You can read Google's privacy policy here for further information 

Additionally, other cookies may be deployed by external vendors, when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after approximately 30 days.

* No personal information is stored, saved or collected.

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Contact & Communication

Whilst every effort has been made to provide a secure means of communication, visitors making contact with The Severn Weigh through our website, providing personal details, do so at their own risk.

Personal information will be kept private and stored securely, however, until a time that it is no longer required, as detailed in the Data Protection Act 1998.

We collect personal details in order to process orders and to provide despatch and delivery information. We may contact customers to provide information about new products, or when stock is replenished, when the user has previously purchased from us or has subscribed to our email newsletter program. We will also email our response to any queries raised. 

If you prefer not to receive any additional information, please let us know by emailing hello@severnweigh.co.uk.

* Personal details are not passed on to any third parties.

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Email Newsletter

Through our Severn Weigh website, we operate an email newsletter program, used to inform subscribers about our products and services. Users can choose to subscribe through an online automated process, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. 

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003.

All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

* Visitors have the right to change their mind at any time and ask to be removed from subscription to our newsletter.  

In compliance with UK Spam Laws, and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to un-subscribe will by detailed instead.

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External Links

Although The Severn Weigh only look to include quality, safe and relevant external links upon our website - largely to expand upon information given within our articles - users are nevertheless advised to adopt a policy of caution before clicking any suggested external web links. (External links are clickable text / banner / image links to other websites).

We cannot guarantee or verify the contents of any externally linked website, despite our best efforts. Users should therefore note that if they click onto external links, they do so at their own risk - The Severn Weigh cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Sometimes, links become inactive or irrelevant where the linked website has been updated and so original links that we have made to particular articles are lost. 

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Adverts and Sponsored Links

On occasion, this website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking onto any such adverts will send users to the advertiser's website, through a referral program, and will track the number of referrals sent from this website. This process may include the use of cookies, which may in turn be saved on a user's computer's hard drive.

Users should therefore note that if they click on sponsored external links, they do so at their own risk; The Severn Weigh cannot be held liable for any damages or implications caused by visiting any external links mentioned.

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Social Media Platforms

Communication, engagement and actions taken through any linked external social media platforms, are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Visitors are advised to use social media platforms wisely and communicate / engage with them with due care and caution with regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms; users wishing to discuss sensitive matters or give personal details are kindly asked to make contact by telephone or email.

This website uses social sharing buttons which help distribute web content directly from web pages through various social media platforms. Visitors are advised before using such social sharing buttons, that they do so at their own discretion. Please note that the social media platform may track and save requests to share a web page through the user's social media platform account.

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Shortened Links in Social Media

The Severn Weigh, through social media platform accounts, may share web links to relevant web pages. By default, some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Visitors are advised to take caution and good judgement before clicking any shortened urls published on social media platforms.  

Despite our best efforts to ensure that only genuine urls are published, many social media platforms are prone to spam and hacking and therefore The Severn Weigh cannot be held liable for any damages or implications caused by visiting any shortened links.

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If you have any queries concerning our Privacy Policy (updated 2018) please send an email: hello@severnweigh.co.uk or write to: Naomi Smyth, The Severn Weigh, 2 Orchard Grange, Thornbury, South Gloucestershire, BS35 1EW. 

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